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Tag Archives: customer service
Answer the Phone! Your Competition is Just a Google Away!
Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the coveted customer for life. And it is of course these … Continue reading
The 6 reasons why adding a 3rd shift customer service team makes good business sense.
In today’s economy business owners have been forced to become more creative. Trying to increase sales and reduce expenses has been the strategy employed for decades. But today the answer may be found by asking “What happens when my business … Continue reading
Automated Answering Services
Answer the Phone! Your Competition is Just a Google Away! Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the … Continue reading
How to Craft an Effective Answering Service Call Center Script
A script is a guide for the call center agents to use that will allow them to harvest the necessary information for your business needs. Scripting leads your caller through a series of questions and answers. The scripting will vary … Continue reading
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Tagged answering service, call scripting, contact center, customer service, medical triage
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Telephone Customer Service “WOW!” Factors
Effective communication skills are fundamental in today’s work environment. Impressions are formed within seconds. All businesses should ensure that a positive first impression is made with every call. Low morale and lack of enthusiasm make for a negative call experience. … Continue reading
Our Call Center: It’s All About the Children
Our award-winning call center in Clearwater has assisted hospitals, surgeons, and law practices make huge strides in their ability to support their patients and clients. But we are also fortunate to assist in other altruistic pursuits. Twenty years ago, UPS … Continue reading