Tag Archives: contact center

Eight Considerations: Answering Service & Contact Center Pricing

If you’ve ever compared the price of answering services, you’ve probably seen a variety of rate plans and fee schedules.  This list of common types of charges may help you make sense of the various price plans. 1. Operator Time … Continue reading

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How to Craft an Effective Answering Service Call Center Script

A script is a guide for the call center agents to use that will allow them to harvest the necessary information for your business needs. Scripting leads your caller through a series of questions and answers. The scripting will vary … Continue reading

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