Tag Archives: call quality

How to Survive Bad Customer Service

Even the best customer service representatives can have a bad service experience with a customer. As hard as you try, it can’t always be avoided; so how you handle the aftermath of a bad experience is vital for moving forward. … Continue reading

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Telephone Customer Service “WOW!” Factors

Effective communication skills are fundamental in today’s work environment. Impressions are formed within seconds. All businesses should ensure that a positive first impression is made with every call. Low morale and lack of enthusiasm make for a negative call experience. … Continue reading

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