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RECENT POSTS
- Internet Answering Services: Answers at All Hours
- Internet Answering Services – Bridging the Gaps
- Telephone Answering Services: Keeping Up with Technology
- Call Answering Services: Where Does it Hurt?
- Answer the Phone! Your Competition is Just a Google Away!
- The 6 reasons why adding a 3rd shift customer service team makes good business sense.
- Eight Considerations: Answering Service & Contact Center Pricing
- 9 Questions About HIPAA Text Messaging Compliance
- Call Answering Services – Keeping it Real
- Attorney Answering Services
- Attorney Call Center Services
- Attorney Call Centers
- Automated Answering Services
- Answering Service Provider Centralization
- Contact Centers an Extension of your Business?
- How to Craft an Effective Answering Service Call Center Script
- Telephone Customer Service “WOW!” Factors
- Our Call Center: It’s All About the Children
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Author Archives: blogadmin
Internet Answering Services: Answers at All Hours
Internet Answering Services are a staple in the medical industry; their patients have time sensitive needs. But on call answering services are no longer just a means to provide critical care in emergencies; no one wants to wait for anything … Continue reading
Internet Answering Services – Bridging the Gaps
Internet answering services can provide interim solutions in all sorts of scenarios. While most of our clients seek more permanent resolutions for everything from live telephone answering services to on-call scheduling, there are times when the need is more temporary … Continue reading
Telephone Answering Services: Keeping Up with Technology
As on call answering services go, a good deal of this service category’s success is found in its flexibility. We’ve kept our call answering services relevant by serving them up on platforms that support the real world. And that real … Continue reading
Call Answering Services: Where Does it Hurt?
A better customer service experience and cost effective solutions are the motivating factors that typically compel companies to seek the support of an answering service company. These fixes are in direct response to “where something hurts” on a company. For … Continue reading
Answer the Phone! Your Competition is Just a Google Away!
Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the coveted customer for life. And it is of course these … Continue reading
The 6 reasons why adding a 3rd shift customer service team makes good business sense.
In today’s economy business owners have been forced to become more creative. Trying to increase sales and reduce expenses has been the strategy employed for decades. But today the answer may be found by asking “What happens when my business … Continue reading
Eight Considerations: Answering Service & Contact Center Pricing
If you’ve ever compared the price of answering services, you’ve probably seen a variety of rate plans and fee schedules. This list of common types of charges may help you make sense of the various price plans. 1. Operator Time … Continue reading
9 Questions About HIPAA Text Messaging Compliance
Yikes, these new HIPAA fines are scary – up to $ 1.5 million and even including prison sentences! Ignorance of the law will not be an excuse. If you’re receiving PHI on your phone, you’re probably in violation of the … Continue reading
Call Answering Services – Keeping it Real
Text messaging has spurred an entirely new language; one where acronyms substitute for entire sentences and you can “laugh out loud!” while in transit. There are tons of applications that get messages across; we use them ourselves. But no matter … Continue reading
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Tagged answering service, clearwater answering services company
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Attorney Answering Services
A legal answering service is essential for any law firm because potential clients can find themselves in need of guidance at any hour. Since a crisis can’t be handled by a voicemail system and waiting until regular business hours is … Continue reading
Attorney Call Center Services
Your Port in a Storm An attorney call center service is a tremendous asset to any law office; but these services also prove themselves invaluable in the event of storms or natural disasters that impact normal business operations. Most law … Continue reading
Attorney Call Centers
Get it Right the First Time Smart phones fuel the velocity required to keep up with a world that spins faster every day. While being consistently accessible can border on intrusive, it goes with the territory for those in the … Continue reading
Automated Answering Services
Answer the Phone! Your Competition is Just a Google Away! Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the … Continue reading
Answering Service Provider Centralization
Multiple Locations, One Answering Service Many health care organizations such as Hospitalists, Home Health Care Providers, and Medical Group Practices have multiple locations throughout a region, a state or throughout the United States. Multi-branched organizations can realize benefits by consolidating … Continue reading
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Contact Centers an Extension of your Business?
How hard can it be to answer the telephone? Just ask those who have had poor inexperienced services prior to finding the right provider. I recently spoke with a woman who practices Medicine. She expressed a fear of utilizing a … Continue reading
How to Craft an Effective Answering Service Call Center Script
A script is a guide for the call center agents to use that will allow them to harvest the necessary information for your business needs. Scripting leads your caller through a series of questions and answers. The scripting will vary … Continue reading
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Tagged answering service, call scripting, contact center, customer service, medical triage
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Telephone Customer Service “WOW!” Factors
Effective communication skills are fundamental in today’s work environment. Impressions are formed within seconds. All businesses should ensure that a positive first impression is made with every call. Low morale and lack of enthusiasm make for a negative call experience. … Continue reading
Our Call Center: It’s All About the Children
Our award-winning call center in Clearwater has assisted hospitals, surgeons, and law practices make huge strides in their ability to support their patients and clients. But we are also fortunate to assist in other altruistic pursuits. Twenty years ago, UPS … Continue reading