Author Archives: blogadmin

Be Your Customers’ Port in the Storm

Hurricane season, winter storms, and construction disruptions – they cause a challenge for businesses. Whether your clients are facing damage of their own or helping their own customers deal with service interruptions, it is key to provide the best support … Continue reading

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Let Your First Impression Be the Start of Every Impression

Most people know that the first impression you make is an important one, so you should try and make it the best you can. However, it is only one part of the overall experience you have with customers. Every interaction … Continue reading

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Answering Services Keep Patients Connected to Their Doctors

Emergencies and medical issues happen at all hours. It is therefore essential for patients to be able to get advice from their primary care doctor or specialist when a concern arises about anything from a post-surgical fever spike to a … Continue reading

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You’ll Get Great Mileage out of “Please” and “Thank You”

It seems that business attitudes are becoming more casual every year, and people’s behaviors in and out of the office reflect the mentality that offers more flexibility and less of an emphasis on professionalism. This is especially evident in how … Continue reading

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How to Survive Bad Customer Service

Even the best customer service representatives can have a bad service experience with a customer. As hard as you try, it can’t always be avoided; so how you handle the aftermath of a bad experience is vital for moving forward. … Continue reading

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Social Media Damage Control

In a world that hinges on technology, social media allows people to stay connected to each other, have information at their fingertips, and impact the world around them. While businesses use social media in a different way than individuals, it … Continue reading

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Make Your Quality of Service Equal Your Hype

Whether through your own marketing efforts or by word-of-mouth from customers, people have certain expectations when they are in partnership with you. Look at what you say about your business, as well as what others say about your business, to … Continue reading

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Getting Customer Service Right the First Time

Automating business operations is a good way to streamline your business and become more effective in providing the services your customers need. And while automation can be a good tool to help your business reduce costs and improve revenue, some … Continue reading

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ATSI Awards: It’s That Time of Year Again

The Association of TeleServices International (ATSI) is the only national trade organization for the live telephone answering, voice mail and teleservices industry. ATSI provides national-level representation, as well as regional and statewide. As a nationally known organization, ATSI’s voice is … Continue reading

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Spin Control: How to Get in Front of a Customer Complaint

Complaints are part of business. Even the highest rated brands and companies face complaints from customers. The key to success is not in avoiding complaints, but in how you deal with customer complaints when they happen. The first thing to … Continue reading

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A Simple Formula to Increase Sales

As an answering service company, we fulfill many roles for our clients, from answering calls to routing specialized requests to online order taking for their products. We therefore devote a significant amount of time to training our associates on how … Continue reading

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Keeping Your Clients is Up to You

Out of sight, out of mind? It’s just as true for businesses as it is for anything else. When you are not working with your clients, they are not thinking of you nearly as often as you hope they are. … Continue reading

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How to Market Your Service

Think of the last time you bought a product. You could do one of three things: go online, go to a store or you could go to a trade show/product demonstration. Now think of the last time you needed to … Continue reading

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Answer Excellence: Better Than the Rest

We are not the only answering service in the world, but if you are seeking highly skilled, award-winning resources to support your company we must admit we are the ones to beat! Our systems and processes are fully documented, tested, … Continue reading

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Professional Phone Answering: Does the Solution Fit Your Company?

Whether you’re a small business that requires additional support or an operation in need of 24×7 coverage; when considering the use of a phone answering service, it is good practice to take stock of your requirements to determine how best … Continue reading

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The Upside of Outsourcing

We’ve found that many businesses experience trepidation when they consider outsourcing aspects of their business. This may be particularly true when it comes to an automated answering service. The images of a call center filled with people who are unfamiliar … Continue reading

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How to Give Great Customer Service

With the speed of social media, it is easier than ever for people to find out whether or not they want to hire your company or call your competition. Here are four tips on improving your customer service: Keep the … Continue reading

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Call Answering Services – Keeping Tampa Bay on the Move

In an area burdened with congestion, expansion and detours, our answering services company is literally at the hub of the traffic snarls and police activity. We like to think of it as keeping Tampa Bay’s wheels in motion! When driving … Continue reading

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Internet Answering Services: Answers at All Hours

Internet Answering Services are a staple in the medical industry; their patients have time sensitive needs. But on call answering services are no longer just a means to provide critical care in emergencies; no one wants to wait for anything … Continue reading

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Internet Answering Services – Bridging the Gaps

Internet answering services can provide interim solutions in all sorts of scenarios. While most of our clients seek more permanent resolutions for everything from live telephone answering services to on-call scheduling, there are times when the need is more temporary … Continue reading

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Telephone Answering Services: Keeping Up with Technology

As on call answering services go, a good deal of this service category’s success is found in its flexibility. We’ve kept our call answering services relevant by serving them up on platforms that support the real world. And that real … Continue reading

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Call Answering Services: Where Does it Hurt?

A better customer service experience and cost effective solutions are the motivating factors that typically compel companies to seek the support of an answering service company. These fixes are in direct response to “where something hurts” on a company. For … Continue reading

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Answer the Phone! Your Competition is Just a Google Away!

Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the coveted customer for life. And it is of course these … Continue reading

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The 6 reasons why adding a 3rd shift customer service team makes good business sense.

In today’s economy business owners have been forced to become more creative. Trying to increase sales and reduce expenses has been the strategy employed for decades. But today the answer may be found by asking “What happens when my business … Continue reading

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Eight Considerations: Answering Service & Contact Center Pricing

If you’ve ever compared the price of answering services, you’ve probably seen a variety of rate plans and fee schedules.  This list of common types of charges may help you make sense of the various price plans. 1. Operator Time … Continue reading

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9 Questions About HIPAA Text Messaging Compliance

Yikes, these new HIPAA fines are scary – up to $ 1.5 million and even including prison sentences! Ignorance of the law will not be an excuse. If you’re receiving PHI on your phone, you’re probably in violation of the … Continue reading

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Call Answering Services – Keeping it Real

Text messaging has spurred an entirely new language; one where acronyms substitute for entire sentences and you can “laugh out loud!” while in transit. There are tons of applications that get messages across; we use them ourselves. But no matter … Continue reading

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Attorney Answering Services

A legal answering service is essential for any law firm because potential clients can find themselves in need of guidance at any hour. Since a crisis can’t be handled by a voicemail system and waiting until regular business hours is … Continue reading

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Attorney Call Center Services

Your Port in a Storm An attorney call center service is a tremendous asset to any law office; but these services also prove themselves invaluable in the event of storms or natural disasters that impact normal business operations. Most law … Continue reading

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Attorney Call Centers

Get it Right the First Time Smart phones fuel the velocity required to keep up with a world that spins faster every day. While being consistently accessible can border on intrusive, it goes with the territory for those in the … Continue reading

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Automated Answering Services

Answer the Phone! Your Competition is Just a Google Away! Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the … Continue reading

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Answering Service Provider Centralization

Multiple Locations, One Answering Service Many health care organizations such as Hospitalists, Home Health Care Providers, and Medical Group Practices have multiple locations throughout a region, a state or throughout the United States. Multi-branched organizations can realize benefits by consolidating … Continue reading

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Contact Centers an Extension of your Business?

How hard can it be to answer the telephone? Just ask those who have had poor inexperienced services prior to finding the right provider. I recently spoke with a woman who practices Medicine.  She expressed a fear of utilizing a … Continue reading

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How to Craft an Effective Answering Service Call Center Script

A script is a guide for the call center agents to use that will allow them to harvest the necessary information for your business needs. Scripting leads your caller through a series of questions and answers. The scripting will vary … Continue reading

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Telephone Customer Service “WOW!” Factors

Effective communication skills are fundamental in today’s work environment. Impressions are formed within seconds. All businesses should ensure that a positive first impression is made with every call. Low morale and lack of enthusiasm make for a negative call experience. … Continue reading

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Our Call Center: It’s All About the Children

Our award-winning call center in Clearwater has assisted hospitals, surgeons, and law practices make huge strides in their ability to support their patients and clients. But we are also fortunate to assist in other altruistic pursuits. Twenty years ago, UPS … Continue reading

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