Emergencies and medical issues happen at all hours. It is therefore essential for patients to be able to get advice from their primary care doctor or specialist when a concern arises about anything from a post-surgical fever spike to a sick child; even if the doctor’s office or clinic is closed. This is why answering services have become virtual members of a patient’s care team.
What do answering services do for the medical industry?
In addition to all the sophisticated and secure medical answering service software used to connect doctors with hospitals and to broadcast call outs and schedule alerts, one of the most well-known uses of answering services in the medical industry is to connect patients with their doctors out of hours. Patients are given the number to the doctor’s answering service to call, if needed, and the answering service connects with the doctor or nurse to call the patient back.
Why are answering services important to the medical industry?
When a patient is ill or injured in the middle of the night, it can be difficult to know whether to rush to the emergency room for care, or if it is something that can wait until the next day for a regular doctor’s appointment. By using answering services, patients can obtain the advice they need from a knowledgeable health care staffer without having to spend the time and money at an emergency room, only to find out everything is fine.
For patients with chronic conditions, an answering service lets them get the advice and care they need from their doctor’s team without disturbing their doctor at home any time of the night or day. It gives the patients peace of mind that they can get the answers they need, and takes the guesswork out of diagnosing their reaction to a medication by just Googling it.
Answering services are an important part of patients’ connections with doctors, ensuring they can get the medical answers they need when they’re needed. Round the clock support is integral to an effective medical care team.