Mobile devices and the ability to design message routing to them is an indispensable business tool. Call centers equipped to utilize web- and smart phone-based tools provide superior communication allowing operators to function as a true extension of clients’ businesses with the most instantaneous technologies possible.
Work-order Instructions: Many times employees in the field need on-the-job assistance. Sometimes there’s confusion on a job site or a complex circumstance necessitating managerial intervention or additional dispatch. Immediate communication conveying expert assistance not only enables job completion, but assures customers that matters are handled in a timely fashion.
Adding call-center operators to the equation maintains the flow of communication:
- Calls that could potentially go unanswered are intercepted and handled
- Communication is streamlined creating greater efficiencies
- Call-center operators know that communication is essential to goal achievement
- Client success via communication is the call-center operator’s sole objective
Schedule changes: Employee schedules may be quickly adjusted, or shifts may be switched, or emergencies arise that require staff to fulfill company objectives outside of normal operations. Communication through mobile devices often eliminates time and travel frustrations by providing advance notice of a change in employee scheduling. Operations run smoothly with minimal inconvenience when employees are up-to-speed.
Monitoring: Employee movements may easily be monitored by connection to mobile devices. Job productivity remains on track when employees are held accountable for designated work locations. Also, if live assistance is needed, (such as in vehicle or equipment malfunctions), assistance is delivered quickly without location confusion. Business and personal security are made stable by reliable connections.
Alerts: Direction to call centers for specified alerts transmitted to mobile phones is also instrumental in smooth business operations. An alert may allow pro-active problem solving that avoids detrimental circumstances, or may influence a change in plans to enable greater efficiency. Alerts keep the flow of business corresponding to in-the-moment changes, including emergencies.
Mobile devices support on-going business activities anytime and anywhere. Inclusion of call-center services to a business lends client and customer support. Readily available resources convey attentive professionalism and answer excellence!