Our systems and processes are fully documented, tested, and audited on a regular basis.
Our Automated Voice Services, Live Operator Services, Email Monitoring, and Secure Messaging Services are HIPAA compliant. We truly live up to our name by continuously striving for excellence by thoroughly training and testing our employees, using the latest technologies, and ensuring we tailor our answering services to match the requirements of our customers.
With 25+ years of experience in the communications industry, you will receive professional, high-tech services that will fit any business need.
Timing is Everything
How you receive the messages from your inbound calls is up to you. Here are a few of the ways we can deliver messages:
- Call you directly on one or more telephone numbers
- Leave a voice mail message for you to call the service
- Send an Alpha-Page
- Send a Digital Page
- Send Text Messages
- Send via E-Mails or Faxes
- HIPAA-compliant Secure Messaging
- Custom protocols can also be designed
- Call Answering Services: Not Just for Hospitals Anymore
While 80% of our businesses are in medical industry, we are experienced at designing answering solutions for every industry.
Our current clients include:
- Attorneys, including Referral Services
- Insurance Carriers
- Small Business Owners
- Realtors and Real Estate Management
- Online Retailers
- Retail Fuel Service
- HVAC Providers
- Private Investigators
We Spread Your Message
When our employees work on your account they can either let your inbound callers know they have just reached an answering service or they can act as an extension of your company. Either way, our employees are trained in every aspect of your business so we communicate what you want us to say when speaking to your callers.
We are Award Winning
Answer Excellence has been honored with the coveted ATSI Award of Excellence for the past eight years. This award is given annually to answering companies that receive the highest grades possible on a precise set of criteria. Thanks to our consistently stellar performance, you can be confident in our ability to serve you and your clients.