Category Archives: on call answering service

Answering Services Keep Patients Connected to Their Doctors

Emergencies and medical issues happen at all hours. It is therefore essential for patients to be able to get advice from their primary care doctor or specialist when a concern arises about anything from a post-surgical fever spike to a … Continue reading

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Professional Phone Answering: Does the Solution Fit Your Company?

Whether you’re a small business that requires additional support or an operation in need of 24×7 coverage; when considering the use of a phone answering service, it is good practice to take stock of your requirements to determine how best … Continue reading

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The Upside of Outsourcing

We’ve found that many businesses experience trepidation when they consider outsourcing aspects of their business. This may be particularly true when it comes to an automated answering service. The images of a call center filled with people who are unfamiliar … Continue reading

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How to Give Great Customer Service

With the speed of social media, it is easier than ever for people to find out whether or not they want to hire your company or call your competition. Here are four tips on improving your customer service: Keep the … Continue reading

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Call Answering Services: Where Does it Hurt?

A better customer service experience and cost effective solutions are the motivating factors that typically compel companies to seek the support of an answering service company. These fixes are in direct response to “where something hurts” on a company. For … Continue reading

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Answer the Phone! Your Competition is Just a Google Away!

Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the coveted customer for life. And it is of course these … Continue reading

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The 6 reasons why adding a 3rd shift customer service team makes good business sense.

In today’s economy business owners have been forced to become more creative. Trying to increase sales and reduce expenses has been the strategy employed for decades. But today the answer may be found by asking “What happens when my business … Continue reading

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Eight Considerations: Answering Service & Contact Center Pricing

If you’ve ever compared the price of answering services, you’ve probably seen a variety of rate plans and fee schedules.  This list of common types of charges may help you make sense of the various price plans. 1. Operator Time … Continue reading

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Attorney Answering Services

A legal answering service is essential for any law firm because potential clients can find themselves in need of guidance at any hour. Since a crisis can’t be handled by a voicemail system and waiting until regular business hours is … Continue reading

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Answering Service Provider Centralization

Multiple Locations, One Answering Service Many health care organizations such as Hospitalists, Home Health Care Providers, and Medical Group Practices have multiple locations throughout a region, a state or throughout the United States. Multi-branched organizations can realize benefits by consolidating … Continue reading

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