Category Archives: Customer service

Be Your Customers’ Port in the Storm

Hurricane season, winter storms, and construction disruptions – they cause a challenge for businesses. Whether your clients are facing damage of their own or helping their own customers deal with service interruptions, it is key to provide the best support … Continue reading

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You’ll Get Great Mileage out of “Please” and “Thank You”

It seems that business attitudes are becoming more casual every year, and people’s behaviors in and out of the office reflect the mentality that offers more flexibility and less of an emphasis on professionalism. This is especially evident in how … Continue reading

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How to Survive Bad Customer Service

Even the best customer service representatives can have a bad service experience with a customer. As hard as you try, it can’t always be avoided; so how you handle the aftermath of a bad experience is vital for moving forward. … Continue reading

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Social Media Damage Control

In a world that hinges on technology, social media allows people to stay connected to each other, have information at their fingertips, and impact the world around them. While businesses use social media in a different way than individuals, it … Continue reading

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Make Your Quality of Service Equal Your Hype

Whether through your own marketing efforts or by word-of-mouth from customers, people have certain expectations when they are in partnership with you. Look at what you say about your business, as well as what others say about your business, to … Continue reading

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Getting Customer Service Right the First Time

Automating business operations is a good way to streamline your business and become more effective in providing the services your customers need. And while automation can be a good tool to help your business reduce costs and improve revenue, some … Continue reading

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